LATE POLICY:

We understand that things happen and we will always try our best to accommodate you if you’re running behind. However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Appointments are in high demand and your timely cancellation will allow you, and other clients, access to timely services. Please be aware of our cancellation policies regarding No-Shows, Late-Shows and Same Day Cancellations. 

CANCELLING YOUR APPOINTMENT: 

In order to be respectful of the needs of other clients and avoid cancellation fees, we require that you provide us notice of your cancellation, reschedule or appointment adjustments, a minimum of 48 hours in advance from your scheduled appointment time. Your appointment can only be cancelled over the phone/text. Any cancellation/reschedule made less than 48 hours in advance will result in a charge equal to 50% of the reserved services. 

NO-SHOW:

A “No-Show” is a client who does not show up to their scheduled appointment without canceling a minimum of 24-hours in advance. Failure to be present at your scheduled appointment time without notice, will be recorded in each client’s chart as a “No-Show”. A second occurrence of “No-Show” without reasonable cause may result in client discharge from the facility.

SAME DAY OR LATE CANCELLATIONS:

A “Same Day or Late Cancellation” applies to appointments cancelled within 24 hours of your confirmed and scheduled appointment time. This applies to cancellations due to being late to your appointment, services being removed or changed from your originally scheduled appointment, or the cancellation of one or more services from your scheduled appointment due to pre and post care negligence. Any cancellation/reschedule made less than 24hours in advance will result in a charge equal to 50% of the reserved services.